Refund Policy

Refund Policy

100% Money Back Guarantee

HOLYGEMS provides a 30-day money-back guarantee. A full refund will be given under the following conditions.

  • The merchandise must be returned or exchanged within 30 days upon its receipt and must be in its original condition.
  • The merchandise must not be damaged, worn, used or resized.
  • The merchandise must precisely match product data records.
  • Original Certificate(s) and packaging must be returned with the merchandise.

HOLYGEMS reserves the right, at the company’s discretion, to deduct administrative, production, and logistics costs. In such a case, the deductible amount will be clearly stated. 

In the event that an extended payment plan is approved, purchased goods are not covered under the 30-Day return policy. 

Refunds will be issued in the same method by which it was received, meaning the original form of payment via wire transfer, PayPal, or other. In the event of a refund, approved refunds will reflect the amount of the transaction as mentioned on the invoice provided by HOLYGEMS.

HOLYGEMS is not responsible for any additional fees or charges applied by the banks, any duties, VAT, taxes, or surcharges that may be levied by the customer’s country of importation, or any other parties throughout the process.

If HOLYGEMS chooses to authorize a refund after 30-days from the purchased date, 10% of the total cost will be deducted for any expenses paid.

The jewelry are inspected upon receipt and prior to the issuance of a refund, exchange or credit. Merchandise that does not match product data in our records will be returned or refused.

Please insure the merchandise against loss in transit and prepay freight and handling charges, and send the merchandise to our Head office:

90 Herzel St. Natanya, Israel 4210602
Phone: +972-9-8628707
Fax: +972-9-8619171

After sending the returned merchandise, please send an email with the tracking number and date of shipping to: [email protected]

HOLYGEMS is not responsible for any jewelry that it does not actually receive, or that is not returned in accordance with the terms mentioned above.

Cancellation of Transaction in accordance with the israeli Consumer Protection Regulations Of 2010 (Cancellation of Transaction), and the israeli Consumer Protection Law of 1981.

Please remember to enclose a copy of the invoice you received with your shipment.

We look forward to doing business with you again!

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